Requirement 2 (costs): Little infrastructure investment for user premises This requirement emphasizes the need to reuse existing network elements such as set-top boxes, home gateways, smartphones, tablets or special devices for different application scenarios. The various services should be independent of the final HW/SW platform and the system should adapt the user interface to the functions of the device. This allows the gradual introduction of different AAL/ELE services and forms the basis of a positive business case per service. Therefore, remote maintenance and service update mechanisms for network elements on the home network will be important functions. The first tests are TR069 or OSGi Alliance, which supports “dynamic application downloading,” that is, supporting the integration of dynamic software components (often called bundles) into AA platforms. Adaptation and scalability are important features of AAL/ELE platforms: look at a platform installed on an elderly person`s site to assist them in various activities. The platform includes programs to support certain features (reminding patients of medications, monitoring certain activities, etc.). But in the future, we want the platform to add additional features (i.e. the patient develops new symptoms for which additional assistance is needed, or the family wants to add additional monitoring sensors, etc.).

“Dynamic application downloading” involves creating the infrastructure with minimal functionality (i.e. little prior investment) and supporting dynamic downloading and running additional software components in the future, when and if necessary. MEASUREMENT This section should describe the process of tracking actual service levels and comparing them with agreed service levels, as well as the frequency of monitoring. A brief description of the processes for collecting and extrapolating data and how users should report problems to information TECHNOLOGIES should be included. RESTORATION TIME If a customer reports a Frame-Relay service outage (even if the problem is due to local access) and it is not restored in four hours, the recurring charges for the affected ports and PV are free for one month. The service received by the customer as a result of the service provided is at the heart of the service level agreement. Since the late 1980s, SLAs have been used by fixed-line operators. Today, ALS is so widespread that large organizations have many different ALSs within the company itself. Two different units in an organization script an ALS, one unit being the customer and another the service provider. This helps maintain the same quality of service between different units of the organization and in several sites within the organization. This internal ALS script also compares the quality of service between an internal service and an external service provider.

[4] Customers can submit requests for assistance by sending Network Dynamics to Network Dynamics by phone at 1300 768 249, email ( or via our customer portal to Network Dynamics. Customer support requests will be processed as quickly as possible, prioritising more critical severity assessment issues and customers who have entered into a fixed-term support contract. Although notification of Grade 1 and 2 incidents is not mandatory, it is best to be done over the phone in order to get the best response times from Network Dynamics employees. Most service providers have standard SLAs – sometimes several, which reflect different levels of service at different prices – which can be a good starting point for negotiations. However, these should be audited and modified by the client and the lawyer, as they are generally favourable to the supplier.